HEYWOOD HOUSE TERMS AND CONDITIONS
• Our guest house is very much focused towards couples and family groups, which means we cannot, accept bookings from stags and hens or single sex groups of more than 3 adults .
• All accommodation is offered subject to availability at the time of receipt of the deposit, and at the quoted tariffs.
• Heywood House is a non smoking establishment, this includes all bedrooms, bathrooms and public rooms. A smoking area is provided to the front of the property.
• Breakfast is served between 08.30hrs – 09.15hrs. No allowances can be made for meals not taken. We are happy to cater for special dietary requirements, though this is by prior arrangement only.
• Rooms are to be vacated by 10.00hrs. Rooms will be available for occupation from 14.00hrs. Luggage may be left on the day of departure but must be collected by 17.00hrs.( subject to availability ). The management can accept no responsibility for the loss of any personal belongings or monies left in the guest rooms.
. Early check in or late checkout may be possible by prior arrangement only and fees will apply
• All damages must be paid for in full, the person who made the booking is responsible for the cost of damage if the damage is caused by another member of the party, and this includes situations where extra cleaning is required. This will include cleaning charges where guests have smoked in bedrooms or bathrooms.
• A Deposit will be taken at the time of booking .
• Please note that all deposits are non refundable and non transferable.
• ‘No Shows’ / cancellations. will have accommodation held for them until the end of their check-in day and will be billed for the entire period of the booking, We then have the right to re-let rooms at our discretion .
• It is due to the very nature of unforeseen circumstances and the fact you may need to cancel your booking at short notice that we strongly advise you take out holiday and or travel insurance.
• If the deposit has been paid using a credit or debit card authorised account number, then any payment due owing to cancellation, curtailment or damage will also be made on this same account number by Heywood House. The card holder will be notified of any such transaction
• No takeaway food is allowed in the guest house or guest rooms.
• The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of any person who is a party to that contract cause any detriment to the well being of other guests.
• By making a booking and or paying a deposit you are stating that you agree to the terms and conditions as stated here and in the guest house locally.
• Any act of vandalism or malicious damage to any part of the guest house, and/or noise likely to cause a disturbance to other guests, shall deem the contract null and void. Persons performing such acts will be asked to leave the guest house immediately. No refund will be available in such circumstances.
• Children are defined as aged less than 12 years.
• Sadly, we cannot cater for pets
Booking Terms
Booking Terms
These Booking Terms apply to the business named above (under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by You to Us on check-in
You must be able to enter into a legally binding contract and be over 18 yrs to make a Booking.
Bookings must be paid for using an acceptable and valid credit or debit card.
When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.
Prices
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation.
Arrival and departure
Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is also specified on your booking confirmation.
Cancellations
If You have paid a Booking Deposit:
If You cancel Your Booking at any time and have paid a non-refundable deposit, you must contact Us to cancel Your Booking, although no money will be refunded to You.
If You have paid the full amount for Your Booking:
If You cancel Your Booking within 14 days of the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the total Booking price that includes any supplements selected by You will be levied. we then reserve the right to re-let the rooms at our discretion.
If You need to cancel Your Booking more than 14 days before the scheduled check-time then please refer to the Conditions of Use below for specific terms relating to our Refund Policy.
Amendments
To amend Your Booking, call the business directly using the number contained within the booking confirmation. If you amend Your Booking within 14 days of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 14 days notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.
Payment
The total amount payable to confirm the Booking is quoted above and will be charged to Your credit or debit card at the time of Booking.
Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.
We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Liability
Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.
WE HOPE YOU ENJOY YOUR STAY WITH US ..